What Customers Can Do from Their Account
Customers can manage their active subscriptions directly from the My Account area of your WooCommerce store.
How to Access
Customers log into their account.
Navigate to My Account > Subscriptions.
They’ll see a list of all active and past subscriptions.
Options Available on Subscription List Page
Each subscription row includes:
Subscription ID
Status (Active, Cancelled)
Product Name
Next Payment Date
Total Billing Amount
👁️ View Button – opens full subscription details
Options on Individual Subscription Page
When a customer clicks on a subscription, they’ll see the full details and action buttons.
Field | Description |
|---|---|
Order ID | Linked WooCommerce order |
Status | Active, On hold, or Cancelled |
Start Date | When the subscription began |
Next Payment Date | When the next renewal will be charged |
Payment Method | Chosen gateway (e.g., Stripe, Bank Transfer) |
Actions |
Cancel: Ends the subscription after current period
Early Renew: Pay and renew before the due date (if enabled)
Auto Renewal Toggle:
If enabled by admin, customers can turn auto-renew on/off
Useful for letting users manage billing without cancellation
Important Notes
Auto-renewal status is displayed only if your site enables the “Auto Renewal Toggle” from plugin settings.
Canceling a subscription does not issue a refund — it simply prevents future renewals.
Customers can view past invoices and payments through Orders.
Summary
From the My Account area, your customers can:
Track billing and renewal dates
Manage auto-renewal settings (if allowed)
Cancel or renew subscriptions manually
Review all active and past subscriptions
🧾 Clear subscription controls help reduce churn and increase customer trust.